We are now seeing a significant improvement in download success and encourage guests who need to complete the download process to please try again. If you continue to experience problems, please call us at 407-560-4300, or email us at email@example.com. As a reminder, we will continue to provide complimentary 15-day extensions to the active photos of guests experiencing issues during the technical impairments. This will allow plenty of time to complete the download process. Thank you for your patience as we work through this inconvenience.