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Help & Support

The following help section contains information about many frequently asked questions
as well as step-by-step instructions for creating products.

  

Let's add your Disney memories!

If you don’t see all your photos, you may have to link additional data to your disneyworld.com account, or connect Family & Friends.

Link Reservations or Other Items

 

Please correct errors so you can proceed.
  • Please enter all form fields.
  • Please enter a valid ID.
  • This Disney PhotoPass ID already exists in your account. Any photos associated with it will show up in your PhotoPass account as soon as they are available. Please Note: it can take up to 24 hours after each photo is taken before it becomes visible in your PhotoPass account. Photos will be available to view, share, edit and purchase in your account for 45 days from the date each photo was taken.
  • This PhotoPass ID has already been used.
  • Unable to claim a PhotoPass at this time. Please contact customer service.
  • There are no photos associated to this Disney PhotoPass ID. Please Note: it can take up to 24 hours after each photo is taken before it becomes visible in your PhotoPass account. Photos will be available to view, share, edit and purchase in your account for 45 days from the date each photo was taken.
Enter a Disney PhotoPass ID (on back of card)
Add Another
Need help finding your photos?
Contact us by visiting Help & Support