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Help & Support

About Our Products

Memory Maker is an incredible way to receive unlimited digital Disney PhotoPass® photos captured at locations throughout Walt Disney World® Resort during your vacation—including attraction and Character Dining photographs. The photos are conveniently connected to your online Disney account with a touch of your MagicBand or card. There’s no need to purchase each photo individually. You can simply enjoy your vacation knowing that your memories are being captured for you.

Memory Maker includes photos taken during the 30 day Memory Maker window and linked to the Guest's Memory Maker Disney account. A MagicBand is required to receive certain attraction photos and other digital content. All your Disney PhotoPass photos including attraction and dining photos and even some magical extras like Animated Magic Shots and Attraction Videos in your account will expire pursuant to the Expiration Policy  (currently 45 days from the date the photo was taken). If Memory Maker is added to your Magic Your Way package or purchased at the advance purchase price, any photos taken within 3 days from the date Memory Maker is purchased will not be included and must be purchased separately. The 1-Day Memory Maker product will give you the entitlement to just one days' worth of photos.

If you have not already done so, be sure you link your Memory Maker purchase to your Disney account.

Please review our Memory Maker Frequently Asked Questions.

Purchase Memory Maker.

Disney PhotoPass has added attraction video and Animated Magic Shots to their Service.

Attraction video

Now Guests wearing a Magic Band while riding The Twilight Zone Tower of Terror attraction and Seven Dwarfs Mine Train will have a video of their experience automatically associated to their My Disney Experience account. Click here to view an attraction video sample.

Animated Magic Shots

We are adding some Disney animation to a Disney PhotoPass favorite – Magic Shots! Animated Magic Shots takes your Disney PhotoPass photo, captured at select locations, and adds animation featuring a Disney Character. Now that’s magic!

*Attraction videos and Animated Magic Shots are available for download only as part of an active Memory Maker entitlement. At this time, attraction videos and Animated Magic Shots are not available for purchase separately.

Want to download all your Disney memories – including attraction videos and Animated Magic Shots? For more information or to purchase Memory Maker Click Here.

The Walt Disney World® Gallery Disc includes our favorite photos from the Disney Gallery albums. Disney Gallery photos are great for printing, scrapbooking, enlargements, and even dressing up your computer wallpaper!

There are hundreds of breathtaking photos to enjoy from the Disney theme parks and resorts at Walt Disney World Resort.

Note: The Disney Gallery Disc does not include any of the Disney PhotoPass Photos.

Processing & Shipping Information

Disney PhotoPass Gallery Disc orders are typically processed within 2 business days. As soon as an order has been processed and successfully billed, it is shipped using the method requested during checkout. To check your order status, log into your MyDisneyPhotoPass.com account and hover over the “Hello (your name)” down arrow and scroll down to “Order History.” Then select “Check Order Status” to view any current or completed orders.

Shipping Information

For more information about shipping rates & delivery information for this product, please refer to Shipping Information.

Don't want to wait for your Photo Print to arrive in the mail? Disney Photo Downloads allow you to receive your Disney memories almost instantly! Each Disney Photo Download includes a high-resolution .jpeg file of the selected image. Your single Photo Download may also be one of the edited copies of your image containing crops or Disney artwork you have saved to it. A single Photo Download does not include the original or additional saved copies.

We have created a How-to-video to help answer questions you may have about downloading your photos and other digital content. Click here to view the video.

Selecting Your Disney Photo Download

From the "My Photos" page, select a photo you would like to purchase as a download. When the Edit screen opens you can select the "Download” button to the right of the photo. You can then choose your Photo Size and press the “Add to Cart” button. A pop-up will confirm that your Download has been added to your cart. Note: Regardless of the crop size you choose from the Photo Size drop-down, your Disney Photo Download(s) will be sent in high-resolution (300 dpi) and will be good for prints up to 16" x 20".

Accessing the Disney Photo Download Center

Once you have purchased your Disney Photo Download(s), you can retrieve your Disney Photo Download in the "My Downloads" center. You can can access the Disney Photo Download Center by selecting the "My Downloads" link on the top right of any page.

Once inside the Disney Photo Download Center, select the "Download Your Photos" button to the right of each order. When prompted, select the "Save" option to begin download. Choose the location on your computer where you want to save your file(s), and the download will begin automatically.

Note: Download time will vary depending on your internet connection speed. Please do not close the download progress window before the download has completed.

Your files will be available to download until the date specified in both your confirmation e-mail and the Photo Download Center, so be sure to download them during this time. Your image(s) will remain available for downloading until that date even if the individual photos expire from your MyDisneyPhotoPass.com account before then.

Each Disney Photo Download is a .jpeg image file. If multiple Photo Downloads are ordered, each of the .jpeg images will have their own "Download" button. The file is named "PhotoPass_EncounterName_UniqueID"(i.e. PhotoPass_MeetingMickey_12345.jpeg). Make sure to download the "Limited License Agreement" if you take your files to be printed at any photo lab. The link for the Limited License Agreement is now located just above your first download button. You can also download the limited license agreement by clicking the link below.

  • Limited License File
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    Note: Photo Downloads will be available in the Photo Download center (which can be accessed by selecting the "My Downloads" link on the top right of the “My Photo” page) for 7 days from the date of purchase. After the 7th day, your download will no longer be available. If images expire from your account, you will still be able to access and download purchased Photo Downloads from the Photo Download center until the download expires.

    Printing Quality & Paper

    Disney PhotoPass service delivers high-quality photographic prints. You have the option of selecting a glossy or matte photo finish for your Disney Photo Prints; there is no difference in price for either option.

    Processing & Shipping Information

    Processing Information

    We use state of the art Laser mini lab printers and print your photos at a resolution of 300 DPI. We use high-quality resin-coated, silver-halide color paper optimized for digital laser printers. A light source in the form of a laser inside our digital printers exposes the photographic paper pixel by pixel. This process mimics traditional photography where light from the subject exposes photographic film inside of a camera. Our prints are designed to resist fading for up to 200 years in a Photo album or 100 years in a frame that is not in direct sunlight.

    Your personalized Photo Prints take a minimum of 2 days to process prior to shipping. As soon as an order has been processed, it is shipped using the method requested during checkout. You will receive e-mail notification when your order has been shipped.

    To check your order status, log into your MyDisneyPhotoPass.com account and hover over the “Hello (your name)” down arrow and scroll down to “Order History.” Then select “Check Order Status” to view any current or completed orders.

    Shipping Information

    For more information about shipping rates & delivery information for this product, please refer to Shipping Information.

    Disney Photo Book is a wonderful keepsake of photos from your Disney vacation! With many cover options available, ranging from embossed leather to a custom photo cover, Disney Photo Book is easily customized to fit your personal style. Our high-quality custom photo books make wonderful gifts for special occasions, but they're also a great way to keep your favorite memories close, and provide a great option for digital scrapbooking. Choose from hundreds of themed page layouts, photo frames and sticker options. The standard Photo Book includes 20 pages (10 double-sided sheets). Up to 40 additional pages can be added at additional cost.

    We have created a How-to-video to help answer questions you may have about building a Disney Photo Book. Click here to view the video.

    Building a Photo Book

    Naming your Photo Book Project

    When you first start a Photo Book, you will be prompted to enter a project name. This name will be used to retrieve the book from your list of Saved Projects if you don’t complete the book in one session. You can enter any name you want in 30 characters or less (e.g. Our 2011 Disney Vacation).

    Designing your Cover

    Once you enter the Photo Book Builder, you will see a variety of cover designs presented in the bottom bin of the Design Window. Find the cover design you want and drag the thumbnail of the cover up into the Design Window above. A description of the cover and the features of your book will be shown in the left side of the window. Once you've chosen your cover design, you can further customize your cover by entering up to two lines of text. Simply type your text into the boxes on the right side of the window. Your text, as it will be printed on the cover, will also appear in the main Design Window. Please make sure to double-check your text for any spelling mistakes.

    Several of our cover designs also allow you to select a photo to be printed on the cover. These are called Custom Photo Cover books. If you select one of these cover designs, you will also need to select one of your photos from the Photos tab located in the bottom bin of the Design Window. Simply find the photo you want printed on your cover and drag it up into the photo area identified on the cover. You can also upload additional photos from your computer at this time. Each of the Custom Photo Cover designs can accommodate horizontal or vertical photos. You can change the orientation of the photo area on the cover by selecting the appropriate Photo Orientation icon in the upper right of the design window.

    When you are finished designing your cover, select the “Next” button in the upper right corner. You can edit your cover at any time after you start building your book.

    Note: Adding text to the cover is optional. Any text added to the Custom Photo Cover Book will also be printed on the spine of the book’s binding.

    Selecting Your Theme

    Disney artists have created some pre-defined Themes to help you get started. Scroll through the selections presented in the window, select your favorite and then select the “Choose” button.

    Selecting a Theme establishes a consistent look for the first 20 pages of your book. Once you choose a Theme, the 'My Pages' tab below will display thumbnails of each page. Each thumbnail represents a left-side and right-side combination of pages known as a “spread.” Select the thumbnails to quickly view each spread or select the 'Next Page' or “Previous Page” buttons to move through the book.

    Note: All of the elements in our pre-designed layouts can be moved or removed to customize your book exactly how you want it!

    Global Toolbar

    At the top of the Design Window is a toolbar containing buttons for common functions used while building your Photo Book. Below is a brief description of each of the buttons and their functions:

    • Undo - Allows you to Undo any changes you’ve made to a spread
    • Redo - Allows you to Redo anything you've undone
    • Cut - Removes an element from your page and temporarily stores it to the clipboard
    • Copy - Duplicates an element from your page and temporarily stores it to the clipboard
    • Paste - Adds a cut or copied element from the clipboard to your page
    • Front - If two elements are overlapping, brings the selected element over the top of the other
    • Back - If two elements are overlapping, pushes the selected element underneath the other
    • Zoom - Select the viewing size of the pages, or select Fit to see the 2 page spread
    • Spelling - Checks all of the text inside your book to find any commonly misspelled words
    • Add Text - Adds a text area to your page
    • Add – Allows you to add a new page spread (2 pages)
    • Remove – Allows you to remove a page spread (2 pages)

    Adding or Removing a Page

    New pages will be added immediately after the pages you currently have in the editor. To remove pages, highlight the thumbnail of the pages below and select the Remove Page button. You cannot have fewer than 20 pages in your book and cannot add more than 40 additional pages (beyond the initial 20 pages). Please note there is an incremental charge for each pair of pages (or spread) that is added to your book.

    Disney Photo Book comes standard with 20 pages (10 double-sided sheets). Your Disney Photo Book can contain up to 60 pages. If you reach the 20th page in your book and you would like to add more pages, select the "Add a Page" button. Pages must be added in pairs or spreads.

    Note: The first time you add new pages, you will receive a message informing you of the price for additional pages. This message only appears the first time you select the "Add Page" button. You will see the final cost when you add your completed Photo Book to your cart and proceed to checkout.

    Adding, Removing or Changing a Photo

    After you have chosen a theme for your Photo Book, you can begin adding photos from any of your albums available on the 'Photos' tab in the bottom bin of the Design Window. You can use your Disney PhotoPass Photos or photos you’ve uploaded from your computer.

    To add a photo to your Photo Book design, simply select the photo you wish to add and hold the mouse button down to drag your selected photo into the Photo Book editor. When your mouse is positioned over the box that reads "Drag Photo Here," release the mouse button and the photo will appear within your selected book design.

    Note: For optimal Photo Book printing results, we only use the original Disney PhotoPass photo without any borders you may have added. The photos with borders are still available for any photo prints and will also be included on your Disney Photo Archive Disc if ordered.

    You can add new photos to your Photo Book pages by selecting and dragging them directly onto the page or into photo frames. If you have already dragged a photo into a photo frame and you wish to replace it, drop a new photo into the same slot and it will automatically replace the old one.

    To remove a photo from a page, simply select the photo and press the Delete key on your keyboard. You can also use the Cut button on the Toolbar.

    To resize or mirror a photo, select the photo while it's on the page to activate the Photo Tool (see below). The Photo Tool options are Zoom +/-, Rotate or Mirror.

    The Zoom button within the Photo Tool will allow you to freely zoom into the photo, with the photo selected on the page, select the + or - button on the Photo Tool to zoom in/out. To move the photo around within the frame, select & drag the photo to position it in where you'd like within the frame. Outside of the Photo Frame you will see the remainder of the photo in black & white. This area indicates the portion of the photo that will not be visible within the frame and will not be printed in your book. Only the photo area seen inside the Photo Frame will be printed. (see below).

    Changing Page Layouts

    On the 'Layouts' tab you can choose from a wide variety of different layouts. The available drop-down boxes allow you to sort the available layouts based on the number of Photo Frames contained on the page and the Theme of the page. You can quickly find the perfect layout for your Photo Book. You can mix and match layouts from any of the available themes within your book.

    Changing Layout Backgrounds

    On the Backgrounds tab, select and drag the thumbnail of any Background to the page you'd like to change and the new Background will automatically replace the previous Background. Just like changing Layouts, you can choose from any of the Background designs contained in any of the Themes to create your personalized Photo Book page design.

    Adding or Removing Page Elements

    You can change individual elements from any page layout. The Photo Frames and Stickers tabs hold hundreds of elements that can create a limitless amount of personalization options.

    • Photo Frames: To add a new Photo Frame to your book, select the thumbnail and drag it to the page in the Design Window. To move it to a new location, simply select and hold the frame to drag it where you'd like it on the page. Once on the page, sizing and orientation controls will be surrounding the Photo Frame. To resize the Photo Frame, place your mouse cursor over the edge of the frame and select & drag the purple dots to increase/decrease the frame's size. To rotate the Photo Frame select and hold the circular arrow at the top of the sizing and orientation controls. While selected, rotate your mouse in a circular motion to change the frame's rotation. When you're happy with the size and orientation of your Photo Frame, select anywhere outside of the frame to deselect it. You can re-position the Photo Frame at any time by selecting the photo and the sizing and orientation controls will appear. To delete the Photo Frame from your page, simply press the 'Delete' key on your keyboard or use the Cut tool. Note: Frames can be resized and rotated with or without a photo in them.
    • Stickers & Textboxes: The controls for resizing and changing the orientation of stickers & textboxes are the same as photo frames. There is also a limited version of the same Photo Tool that will allow for mirroring your sticker or textbox vertically or horizontally.
      Note: Textboxes are stickers that are designed to add editable text to them once they are added to a page.

    Adding and Styling Text

    Text can be added anywhere on your pages with or without a textbox. Selecting the 'Add Text' icon from the toolbar above will create a text area with sizing and orientation controls. The styling options for the text are similar to many popular word-processing software tools which include font style, size, color and alignment. When you enter text into the text area, the words will wrap to the correct dimension (i.e. once a line of text reaches the end of the text area's dimensions, any additional text will drop to the next line.)

    Note: Before you finish your book, be sure to select the 'Spelling' button to check the spelling of all the text you added on all of your pages. The spell-checker will suggest corrections if it finds any misspelled words. Simply select the suggested word to replace the misspelled word. Unrecognized or inappropriate language will appear as a series of asterisk (***). This text must be corrected in the book builder or it will print as shown on the screen.

    Changing Your Cover

    If you decide to change your cover after you've already begun editing your book's pages, simply click the 'Save' button in upper left corner, followed by the 'Change Cover' button at the bottom left. Select your new cover and make any additional changes to the photo or text. Once finished, select the 'Next' button and you will return to the inside of your book with all of your saved changes.

    Purchasing Your Photo Book

    When you are finished building your Photo Book, select the ”Next” button in the upper right corner of the editor. This will take you to a confirmation page to check spelling and review your Photo Book. Once you are done reviewing your book you can select the “Add to Cart” button. You will receive a confirmation message that your Photo Book was added to the cart. Select 'View Your Cart' to proceed to checkout, or 'Continue' to stay within the editor.

    Note: After you've added a completed book to your shopping cart, any changes that you save to that project will also be saved to the item in your cart. After an item is purchased, any additional edits you make to that project will not be reflected in the finished product you receive.

    Processing & Shipping Information

    Processing Information

    Your personalized Disney Photo Book takes a minimum of 4 days to process prior to shipping. As soon as an order has been processed, it is shipped via United Parcel Service using the method requested during checkout. You will receive e-mail notification when your order has been shipped. To check your order status, log into your MyDisneyPhotoPass.com account and hover over the “Hello (your name)” down arrow and scroll down to “Order History.” Then select “Check Order Status” to view any current or completed orders.

    Shipping Information

    For more information about shipping rates & delivery information for this product, please refer to Shipping Information.

    Our photo calendars make a gift that will be cherished all year long! They’re easy to make and include fun Disney touches sure to bring a smile.

    Each of our calendar designs feature different Disney art for each month. The top half includes space for your selected photo(s) and the bottom features the days of the month with added holidays and historical Disney dates.

    Personalizing Your Photo Calendar

    Starting a Calendar Project

    After entering a project name for your calendar, select a starting month by pressing the "Change Calendar Start" link. Select the month/year you would like your calendar to begin from the dropdown. Our calendars contain 12 months starting from the month you select.

    Navigating Within the Calendar Editor

    When you enter the Calendar editor, you will be automatically taken to the cover page so you can customize it with a photo and optional text caption. To view a month, select it from the dropdown at the top of the builder screen. Once you are taken to a specific month, use the "View Top" or "View Bottom" arrow buttons next to the lower right of the calendar to view the photo portion (top) or date grid (bottom) for that particular month.

    Selecting a Design

    You can select a design for your entire calendar, or control each month's design by selecting from the thumbnails along the bottom of the builder. To change a theme for a particular month, hover over the desired design and select Apply Design To "Page". To change the design for all months, select Apply Design to "All Pages".

    Adding, Removing or Changing a Photo

    You can add photos from your photo albums, which appear in the drop-down list on the right side of the screen. You can use photos from any of your available media (Disney PhotoPass Photos or My Uploaded Photos).

    To add a photo, simply select the photo you wish to add and hold the mouse button down to drag your selected photo into the photo area. When your mouse is positioned over the photo area, release the mouse button and the photo will appear in the box.

    You can try different photos by selecting and dragging them directly into the slots in which you want them to appear. If you have already dragged a photo into a slot and you wish to replace it, drop a new photo into the same slot and it will automatically replace the old one.

    Editing a Photo

    Position any photo within its slot by holding down the mouse button on the photo and dragging it into the desired position. For additional editing options, select the photo and the following tools will appear:

    Zoom Tool

    Drag the slider to zoom your photo in or out within the photo slot you have chosen.

    Rotate Tool

    Use this tool to rotate your photo 90 degrees clockwise with each click.

    Effect Tool

    Drop down the box to choose Full Color, Black & White or Sepia treatments.

    Undo All

    Select this button to undo all of the edits you've made to the photo.

    Adding and Editing Text

    To add text, select the "Click to add text" area. The builder will zoom your selected design to the text area and provide a text editor tool.

    You can pre-select your font type and treatment prior to typing in your text. If you've already entered text, you can highlight the text you would like to change and modify its style from the text editor tool. Once finished with your text, select the 'Done' button to be returned to the builder.

    Purchasing Your Photo Calendar

    When you're finished building your Calendar, use the arrows on the side of the current page bar to navigate through the months of your calendar.

    Once you've made your last changes and are ready to place an order, select "Add to Cart." You will receive a confirmation message that your Calendar was added to the cart. If you have used any personally uploaded photos to build your calendar, you will receive a confirmation once they have finished uploading before your project is added to the cart. Select "Ok" to proceed to checkout, or "Cancel" to stay within the editor.

    Note: After you've added a project to your shopping cart, any changes that you save to that project will also be saved to the item in your cart. After an item is purchased, any additional edits you make to that project will not be reflected in the finished product you receive.

    Processing & Shipping Information

    Processing Information

    Your personalized Disney Photo Calendar takes a minimum of 2 days to process prior to shipping. As soon as an order has been processed, it is shipped using the method requested during checkout. You will receive e-mail notification when your order has been shipped.

    To check your order status, log into your MyDisneyPhotoPass.com account and hover over the “Hello (your name)” down arrow and scroll down to “Order History.” Then click “Check Order Status” to view any current or completed orders.

    Shipping Information

    For more information about shipping rates & delivery information for this product, please refer to Shipping Information.

    Disney Greeting Cards make sending customized greetings easy and fun! Choose from three different card types; each offering dozens of designs featuring exclusive Disney content and the ability to personalize with your own text and any of the photos from your Disney PhotoPass account.

    Stationery Cards

    Choose from exclusive Disney designs perfect for sending special messages for the holidays, birthdays, graduations, birth announcements and more. These cards are printed on premium stationery card stock with an upscale look and feel. You can personalize the card with any of the photos from your account and optionally add a pre-printed text message. The stationery paper enables you to also add a handwritten message if desired. The cards are printed single-sided on 5" x 7" paper and are sold in sets of 20 cards. The cards are delivered in a gift box with 20 blank white envelopes. Folded Disney Greeting Cards

    Our classic design Holiday greeting cards provide space for your favorite photo or photos on the front plus room for a personalized greeting and signature on the inside. These cards are printed on both sides of a premium card stock and are folded to a finished 5” x 7” size. The cards are sold in sets of 10 and will arrive boxed with a matching set of blank white envelopes.

    Photo Paper Cards

    Our Photo Paper Cards are printed on high-quality, glossy finish, photo paper. They feature many of the same designs as the Stationery Cards and offer a more economical option when you want to spread the good news without personal handwritten notes or signatures. These cards provide space for your favorite photo and a pre-printed text message. The cards are sold in sets of 20 cards and are delivered with a matching set of 20 blank white envelopes.

    Creating a Disney Greeting Card

    Adding, Removing or Changing a Photo

    You can add photos from your photo albums, which appear in the drop-down list on the right side of the screen. You can use photos from any of your available media (Disney PhotoPass Photos or My Uploads).

    To add a photo, simply click on the photo you wish to add and hold the mouse button down to drag your selected photo into the photo area. When your mouse is positioned over the photo area, release the mouse button and the photo will appear in the box.

    You can try different photos by selecting and dragging them directly into the slots in which you want them to appear. If you have already dragged a photo into a slot and you wish to replace it, drop a new photo into the same slot and it will automatically replace the old one.

    Editing a Photo

    Position any photo within its slot by holding down the mouse button on the photo and dragging it into the desired position. For additional editing options, select the photo and the following tools will appear:

    Zoom Tool

    Drag the slider to zoom your photo in or out within the photo slot you have chosen.

    Rotate Tool

    Use this tool to rotate your photo 90 degrees clockwise with each click.

    Effect Tool

    Drop down the box to choose Full Color, Black & White or Sepia treatments.

    Undo All

    Select this button to undo all of the edits you've made to the photo.

    Adding and Editing Text

    To add text, click the "Click to add text" area. The builder will zoom your selected design to the text area and provide a text editor tool.

    You can pre-select your font type and treatment prior to typing in your text. If you've already entered text, you can highlight the text you would like to change and modify its style from the text editor tool. Once finished with your text, select the 'Done' button to be returned to the builder.

    Choosing a Design

    Select a design from the choices along the bottom of the builder. You can preview the different designs by scrolling through the choices.

    Navigating the Folded Greeting Card builder

    The folded Greeting Card has fields to edit on the front and inside. Use the buttons above your folded Greeting Card to navigate inside and outside.

    Purchasing Your Disney Greeting Card

    Once you are ready to place an order, select "Add to Cart". You will then receive a confirmation that your Disney Greeting Card was added to the cart. Select "Yes" to proceed to checkout, or "No" to stay within the editor.

    Note: After you've added a Disney Greeting Card to your shopping cart, you can no longer make changes to that Disney Greeting Card. If you wish to create various designs for the same product type, you must start a new Disney Greeting Card for each design.

    Processing & Shipping Information

    Processing Information

    Your personalized Disney Greeting Cards take a minimum of 2 days to process prior to shipping. As soon as an order has been processed, it is shipped using the method requested during checkout. You will receive e-mail notification when your order has been shipped.

    To check your order status, log into your MyDisneyPhotoPass.com account and hover over the “Hello (your name)” down arrow and scroll down to “Order History.” Then select “Check Order Status” to view any current or completed orders.

    Shipping Information

    For more information about shipping rates & delivery information for this product, please refer to Shipping Information.

      

    Do you Have Disney PhotoPass Photos?

    Disney PhotoPass photographers are in the parks, to capture the highlights of your vacation. To add your photos to this page, select how you identified yourself at the photo location and enter the requested information. To share photos with Guests in your group, be sure to add them to your Family and Friends list.

     

    Ticket or Pass
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    Memory Maker
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