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Help & Support

FAQ

You can get a card from any Disney PhotoPass photographer. They can be found all around the Parks, and there is no charge to get the card or to have your picture taken in the Parks. Online registration is required to view and order photos.

Sure! Just tell your photographer and they'll be happy to scan your photos onto multiple cards.

Please purchase the photo to remove the watermark. Watermarks are only present on photos that have not yet been purchased. All purchased photos, including digital downloads and prints, will not feature a watermark—including photos downloaded as part of a Memory Maker purchase.

Absolutely! Watermarks will be removed during the printing process and will not be visible on your finished products once they are delivered to your home.

You can add the photos from all of your cards into one account. There are spaces to add multiple cards on the registration page as well as on the view and order photos page.

You bet! You can upload photos from your own camera to use in our photo products. Note that uploaded photos follow the same storage policy as Disney PhotoPass photos. You'll have 45 days from when you upload them to use them.

Yes, in addition to professional prints in various sizes, you can also purchase Disney Photo Downloads of your favorite photos.

DisneyPhotoPass photos, dining photos and attraction photos in your account will expire 45 days from the date the photo was taken. You may purchase a one-time 15-day extension for the photos in your account which will set the expiration date of each active photo in your account to 60 days from the original taken or capture day of the photo. Your new expiration date will display on your photo. MyDisneyPhotoPass.com does not offer options for permanent storing of photos or any other extensions.

Disney PhotoPass photographers will scan all MagicBand(s) just like a Disney PhotoPass card. If other guests in your party choose to share their photos taken during your Memory Maker window with you through My Disney Experience Family & Friends, you will have the ability to download those photos. *Photo sharing rules subject to change without notice.

Memory Maker and the ability to download or unlock shared photos and other digital content is intended for your personal use only. Downloading or unlocking, or offering to download or unlock, Disney PhotoPass photos or other digital content for the benefit of other guests, including for the benefit of individuals on your Family and Friends list, whether or not you solicit or accept any consideration or remuneration for photos or other digital content, is a violation of the Memory Maker Terms and Conditions and the limited license granted to you. Violations may result in removal of all images associated with your account and termination of the your Disney account.

You will need to create a My Disney Experience account to preview and purchase your photos.

To preview your photos, use your 11-digit Race ID from your race found at runDisney.com followed by your 5-digit bib number. If your bib number is less than 5 digits, please add zeros at the beginning of your bib number to complete the 16-digit code.

Yes. Your runDisney race photos taken by Disney PhotoPass Photographers during the Memory Maker window and linked to your Disney account will be included in your Memory Maker purchase.

With our access to areas on every playing surface, we get the shots that casual spectators simply can’t get. This advantage provides us with better camera angles, from the closest distances possible to capture great images. It lets you sit back and enjoy the game! To ensure you receive these great photos, our Photographers shoot teams and individual athletes who make a reservation in advance. To capture the memories of your big event, reserve a Photographer here and let us focus on your athlete.

For a limited number of select events a photographer reservation is not required. To find out if your event does not require a reserved photographer please contact wdw.gameday.photo@disney.com. Gameday Photos can only guarantee reservations for competition, games and matches that take place at ESPN Wide World of Sports Complex rather than offsite venues unless specified on the Event Reservation page.

We regularly evaluate our services and products in order to maintain the level of Disney quality that our Guests expect.

DisneyPhotoPass photos captured at Walt Disney World® Resort will only be accessible at MyDisneyPhotoPass.com. Your photos from Walt Disney World resort will have to be purchased on a Memory Maker – a new product that includes all your digital vacation images for one price. For more information or to purchase Memory Maker Click Here.

You will need to purchase your Disneyland resort photos on disneyland.disney.go.com/photopass before they expire.

MyDisneyPhotoPass.com photos and videos can be viewed and purchased on mobile devices.

  

Do you Have Disney PhotoPass Photos?

Disney PhotoPass photographers are in the parks, to capture the highlights of your vacation. To add your photos to this page, select how you identified yourself at the photo location and enter the requested information. To share photos with Guests in your group, be sure to add them to your Family and Friends list.

 

Ticket or Pass
Link Tickets and Passes
Link Ticket or Pass
MagicBand*
Link a MagicBand
Link MagicBand
Memory Maker
Link Memory Maker
Link Memory Maker
Please correct errors so you can proceed.
  • Please enter all form fields.
  • Please enter a valid ID.
  • This Disney PhotoPass ID already exists in your account. Any photos associated with it will show up in your PhotoPass account as soon as they are available. Please Note: it can take up to 24 hours after each photo is taken before it becomes visible in your PhotoPass account. Photos will be available to view, share, edit and purchase in your account for 45 days from the date each photo was taken.
  • This PhotoPass ID has already been used.
  • Unable to claim a PhotoPass at this time. Please contact customer service.
  • There are no photos associated to this Disney PhotoPass ID. Please Note: it can take up to 24 hours after each photo is taken before it becomes visible in your PhotoPass account. Photos will be available to view, share, edit and purchase in your account for 45 days from the date each photo was taken.
  • You cannot link additional runDisney bibs because you have already linked 5 bibs for this race. Please call (407) 560-4300 to remove a bib.
Enter a Disney PhotoPass ID (on back of card)
Need help finding your photos?
Contact us by visiting Help & Support
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