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Order Information

Disney Photo Prints & Greeting Cards

Disney Photo Prints and Greeting Cards are typically processed within 2 business days. As soon as an order has been processed, it is shipped using the shipping method requested during checkout.

Disney Photo Archive Disc

Disney Photo Archive Disc orders are typically processed within 2 business days. As soon as an order has been processed and successfully billed, it is shipped using the shipping method requested during checkout.

Disney Photo Book

Disney Photo Book orders are typically processed within 4 business days. As soon as an order has been processed and successfully billed, it is shipped using the shipping method requested during checkout.

Disney Photo Gifts

Disney Photo Gifts (Ornament, Mug, Mouse Pad and Magnet) orders are typically processed within 2 business days. As soon as an order has been processed and successfully billed, it is shipped using the shipping method requested during checkout.

Frames

Frame, album and accessory orders are typically processed within 2 business days. As soon as an order has been processed and successfully billed, it is shipped using the shipping method requested during checkout.

Order Cancellations & Change Requests

To ensure the best and most efficient service, our order fulfillment systems are highly automated. As soon as an order has been submitted, it is submitted for processing and fulfillment. Therefore, we are unable to make changes or cancellations to any orders after they have been submitted.

Prints

Note: Shipping for prints and Disney Photo Archive Disc are flat rates.

Standard (within U.S. including AK, HI and PR) $4.25
Express (within U.S. including AK, HI and PR) $7.95
International (including Canada) $5.95

Disney Photo Archive Disc

Note: Shipping for prints and Disney Photo Archive Disc are flat rates.

Standard (within U.S. including AK, HI and PR) $4.95
Express (within U.S. including AK, HI and PR) $6.95
International (including Canada) $14.95

All Other Products

Note: Shipping rate for all other products is based on the total value of the products contained in your order. Shipping for prints and Disney Photo Archive Disc are flat rates.

Standard Shipping
Price Range Cost
$0 - $45 $5.95
$45.01 - $75 $7.95
$75.01 - $100 $9.95
$100.01 - $150 $11.95
$150.01 - $200 $12.95
$200.01 - $300 $13.95
$300.01 and up $14.95
Express Shipping
Price Range Cost
$0 - $45 $9.95
$45.01 - $75 $13.95
$75.01 - $100 $17.95
$100.01 - $150 $21.95
$200.01 - $300 $27.95
$300.01 and up $29.95
International Shipping
Price Range Cost
$0 - $45 $11.95
$45.01 - $75 $15.95
$75.01 - $100 $19.95
$100.01 - $150 $23.95
$150.01 - $200 $27.95
$200.01 - $300 $29.95
$300.01 and up $31.95

Delivery Times

All of the products ordered from this website are custom manufactured in the United States. The normal production time for your customized product is 1 to 2 business days after the order is received. For example, orders placed on Sunday evening will likely ship on the following Wednesday. Shipping times are in addition to the production times for your order. In some cases, your order may arrive in separate deliveries.

For Standard or International Shipping, your order will be delivered with an expected delivery time of 7-10 business days, with a maximum of 14 business days from the time the order is shipped. Our prices do not include duties or value-added taxes. If assessed, these charges are the responsibility of the package recipient, who will be billed for them by the local Customs office. Please keep this in mind if you are shipping to an address outside the United States. Customs inspections and processing may typically add an additional 4-6 business days to the expected delivery date.

For Express Shipping, you will receive the order in 3-5 business days from the time the order is shipped, with an additional 1-3 business days depending on where you are located and the time the order is shipped. We are not responsible for express delivery delays due to weather.

Note: For all orders placed at MyDisneyPhotoPass.com, business days are Monday - Friday and do not include U.S. National holidays. We may ship a portion of your order first to serve you more quickly. The rest of your order will follow as soon as the remaining items become available.

Considerations for Military Guests

If your order is being shipped to APO, FPO or other armed services addresses, Guam, American Samoa, or other U.S. Protectorates, please choose Standard Shipping. We do not currently offer Express Shipping to Military Base or U.S. Protectorate addresses. Standard shipping will be used. Learn more about shipping to APO/FPO addresses. For U.S. Protectorates, select 'United States' as the Country and then select the U.S. Protectorate from the State drop down. The list of U.S. Protectorates follows the U.S. States in the State drop down and includes the following:

  • American Samoa AS
  • Federated States of Micronesia FM
  • Guam GU
  • Marshall Islands MH
  • Northern Mariana Islands MP
  • Palau PW
  • Puerto Rico PR
  • Virgin Islands (U.S.) VI

For APO or FPO addresses, please enter 'APO' or 'FPO' in the City field of the address form and select the appropriate military base from the State drop down. Be sure to select 'United States' in the Country field. The list of Military Bases follows the list of U.S. States in the State drop down and includes the following:

  • Armed Forces - Europe AE
  • Armed Forces - Pacific AP
  • Armed Forces - Americas AA

The "Armed Forces - Europe" includes Africa, Canada, and the Middle East.

Note: Packages over 16 ounces sent to military addresses may take longer to deliver due to USPS restrictions.

Supported Countries

The country choices listed on the MyDisneyPhotoPass.com registration page and shopping cart are the only countries we currently support. If your country is listed below, we regret that we cannot provide service to your country at this time.

  • Algeria
  • Cuba
  • Iran
  • Korea, Democratic Republic of
  • Sudan
  • Syria

International Customs Policy

The shipping price does not include customs fees or taxes on international shipments. These charges are the responsibility of the recipient. These charges may vary from country to country. Please keep this in mind if you are shipping your order to a location outside the United States. Customs inspections and processing may typically add an additional 4-6 business days to the expected delivery date.

To check your order status, log into your MyDisneyPhotoPass.com account and hover over the “Hello (your name)” down arrow and scroll down to “Order History.” Then click “Check Order Status” to view any current or completed orders.

  

Do you Have Disney PhotoPass Photos?

Disney PhotoPass photographers are in the parks, to capture the highlights of your vacation. To add your photos to this page, select how you identified yourself at the photo location and enter the requested information. To share photos with Guests in your group, be sure to add them to your Family and Friends list.

 

Ticket or Pass
Link Tickets and Passes
Link Ticket or Pass
MagicBand*
Link a MagicBand
Link MagicBand
Memory Maker
Link Memory Maker
Link Memory Maker
Please correct errors so you can proceed.
  • Please enter all form fields.
  • Please enter a valid ID.
  • This Disney PhotoPass ID already exists in your account. Any photos associated with it will show up in your PhotoPass account as soon as they are available. Please Note: it can take up to 24 hours after each photo is taken before it becomes visible in your PhotoPass account. Photos will be available to view, share, edit and purchase in your account for 45 days from the date each photo was taken.
  • This PhotoPass ID has already been used.
  • Unable to claim a PhotoPass at this time. Please contact customer service.
  • There are no photos associated to this Disney PhotoPass ID. Please Note: it can take up to 24 hours after each photo is taken before it becomes visible in your PhotoPass account. Photos will be available to view, share, edit and purchase in your account for 45 days from the date each photo was taken.
Enter a Disney PhotoPass ID (on back of card)
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Need help finding your photos?
Contact us by visiting Help & Support
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