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Help & Support

Your Disney PhotoPass® Account

If you have never created an account at MyDisneyPhotoPass.com, you'll need one in order to view your Disney PhotoPass® photos and other digital content or create any of our personalized products. To register for the first time, take the following steps:

  1. Select the "Register" link at the top right of the screen.
  2. Fill out all of the Sign-In information including Email, Name, Birthday, Address and 2 security questions.
  3. Select "Done" to proceed to the Registration Confirmation page.

Please be sure to enter a valid e-mail address during registration to ensure that you receive notification regarding any orders that you place from our web site. If you'd like to receive occasional updates from Disney Photo Imaging and Walt Disney Parks and Resorts, leave the box checked under Communication Preferences on the registration screen. Due to our new sign in process, previous Disney PhotoPass accounts and photos will not transfer to our new website. You will need to complete a registration with MyDisneyPhotoPass.com to view your new photos.

Don’t see the photos you expected? Enter the 16-digit number on the back of your Disney PhotoPass card, 12-digit number on the back of your Magic Band(s), Memory Maker card, Park admission ticket(s) or link your Disney Resort hotel reservation to your account and start customizing photos, buy prints, download eligible images and share your photos. You can select the “Claim Photos” button from the top right of the "My Photos" page to add your Disney PhotoPass ID’s, Magic Band(s), Memory Maker card, Park admission ticket(s) or Disney Resort hotel reservation.

If you have more than one Disney PhotoPass ID, simply select the "Add Another" link to view more fields. If you have more than 9 Disney PhotoPass ID numbers, you can add more after claiming the first 9 Disney PhotoPass ID numbers. Note: If you have additional photos added to a Disney PhotoPass ID, Magic Band(s), Memory Maker or Park admission ticket after it has been claimed, you do not need to enter that number again. The next time you log in to your account, the new photos will appear in your My Photos tab.

We have created a How-to-video to help answer questions you may have about claiming.
Click here to view the video.

If you have forgotten your MyDisneyPhotoPass.com password, select on the “Forgot Password” link located above the Sign In button on the MyDisneyPhotoPass.com website.

Enter the e-mail address associated with your Disney PhotoPass account, and select “Next”. You can either answer the two security questions and follow the instructions for resetting your password on screen or select “Reset Password” and follow the instructions in the e-mail that is sent. You can use either to sign back into your Disney PhotoPass account. Please be sure that memberservices@disneyparks.twdc.com is on your approved e-mail senders lists to be sure that you receive the reset password e-mail.

If you have not received the e-mail containing your temporary password, please review the contents of your e-mail inbox or junk mail inbox for the password e-mail from My Disney Experience. If you do not locate the e-mail, we suggest checking to see if you have an e-mail application in place which could have blocked it.

Please make sure that memberservices@disneyparks.twdc.com is listed as an approved sender by your e-mail program.

If you still do not receive it, you will want to check with your Internet Service Provider to allow delivery of an e-mail from memberservices@disneyparks.twdc.com.

To edit your account data , you will need to sign into your MyDisneyPhotoPass.com account. Once you are signed in, select "Hello your name” which appears at the top of the screen. In the drop down menu select “My Account”.

This will direct you to your account information About Me, Magic Bands, Family & Friends, Payment Method, Contact Information and Account Settings will appear, and you can make any necessary changes. In each category you have the option to “Edit” your information and save the necessary changes. Once you have finished updating your account information, select "Done" to save the changes.

If you would like to clear any changes you've made to your account on this page, select "Cancel" and the information will revert to its original state.

Please fill out the information in the Lost Disney PhotoPass Form and we will do everything possible to help find your vacation photos and other digital content. We cannot guarantee that your photos will be recovered, but we will try our best!

If you receive the message that there are no photos currently in your account, it could be because your photos either have not yet been processed into MyDisneyPhotoPass.com, or they may no longer be available. If you had photos taken within the past few hours, please allow up to 24 hours for photos and other digital content to appear on your account.

If it has been more than 45 days since your photos were taken, they may no longer be available in the system. Please see our storage policy for further details.

If your photos were taken within the past 45 days and you receive the message there are no photos in your account, please fill out the information in the Lost Disney PhotoPass Form and let us know that photos are missing from your pass. Be sure to include your 16-digit number on the back of your Disney PhotoPass card, 12-digit number on the back of your Magic Band(s), Memory Maker card, Park admission ticket(s) or your Disney Resort hotel reservation along with the other descriptive information and we will do everything possible to help find your vacation photos.

If you had photos taken recently with this pass, they may not be ready for viewing. Please try again later. If it has been more than 24 hours since your photos were taken, please fill out the information in the Lost Disney PhotoPass Form and let us know that photos are missing from your pass. Be sure to include your 16-digit Disney PhotoPass ID number, Reservation number or Claim Code along with the other descriptive information and we will do everything possible to help find your vacation photos.

Note: Without detailed descriptions and known dates and times of missing photos, we may not be able to perform a search for your photos.

  

Do you Have Disney PhotoPass Photos?

Disney PhotoPass photographers are in the parks, to capture the highlights of your vacation. To add your photos to this page, select how you identified yourself at the photo location and enter the requested information. To share photos with Guests in your group, be sure to add them to your Family and Friends list.

 

Ticket or Pass
Link Tickets and Passes
Link Ticket or Pass
MagicBand*
Link a MagicBand
Link MagicBand
Memory Maker
Link Memory Maker
Link Memory Maker
Please correct errors so you can proceed.
  • Please enter all form fields.
  • Please enter a valid ID.
  • This Disney PhotoPass ID already exists in your account. Any photos associated with it will show up in your PhotoPass account as soon as they are available. Please Note: it can take up to 24 hours after each photo is taken before it becomes visible in your PhotoPass account. Photos will be available to view, share, edit and purchase in your account for 45 days from the date each photo was taken.
  • This PhotoPass ID has already been used.
  • Unable to claim a PhotoPass at this time. Please contact customer service.
  • There are no photos associated to this Disney PhotoPass ID. Please Note: it can take up to 24 hours after each photo is taken before it becomes visible in your PhotoPass account. Photos will be available to view, share, edit and purchase in your account for 45 days from the date each photo was taken.
Enter a Disney PhotoPass ID (on back of card)
Add Another
Need help finding your photos?
Contact us by visiting Help & Support
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