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Policies

Updated as of March 25, 2016

The Disney PhotoPass Service, including Memory Maker, is provided by Disney Photo Imaging, LLC (“we,” “us,” or “our”). These Terms and Conditions apply in addition to, and not in lieu of, the Disney Interactive Terms of Use found here. In the event these Terms and Conditions directly conflict with the applicable foregoing Disney Interactive Terms of Use, these Terms and Conditions will prevail.

Disney PhotoPass Photo Prints, Downloads and other PhotoPass Photo Products at Walt Disney World Resort

Copyright Policy, Restrictions on use of Materials

All photographs captured by the Disney PhotoPass Service are owned and copyright protected by Disney. Please be aware that it is illegal to reproduce or distribute copyrighted material without the permission of the copyright owner. Purchased prints and other products may not be reproduced without permission from Disney. Accessing pictures or text provided on web sites does not give you any rights to use them. Only the copyright owner, or the owner's legal agent, can grant permission to copy, distribute, or publicly display protected material.

Purchasers of Disney PhotoPass photo downloads receive, and such photos are subject to, a limited license for personal, non-commercial use of the downloaded photos and other digital content, as available. Download Limited License

We reserve the right to remove or refuse to post photos or other digital content of poor quality or photos or other digital content with inappropriate or offensive subject matter in our sole discretion.

Storage Policy and Photo Availability

Disney PhotoPass photos linked to a Disney account are usually available online within 24 hours after the photos were taken. Guests must claim photos before they expire. All photos and other digital content, as available, will expire pursuant to the expiration policy. We do not offer options for permanent storing of photos or other digital content. Expired photos and other digital content will be deleted from the system. Disney reserves the right to remove or refuse to post or upload any photos in our sole discretion, including photos that contain content that might be deemed to be offensive.

Availability and Delivery

Receipt of your order does not guarantee that we can supply the selected products to you. All the Disney PhotoPass products are subject to availability and we must therefore reserve the right: to limit quantities of products we supply; to supply only part of an order or to divide up orders; to alter the availability and duration of, and to terminate at any time, any special offers. We will not charge your credit card unless, or to the extent, we are able to deliver the products to you as ordered.

We will use all reasonable means to ensure your purchases are delivered promptly but we cannot guarantee that there will be no delays in delivery, and accept no liability or responsibility for delayed delivery of products.

Prices and Payment

Please note that the prices of products offered on the site do not include sales tax, if any, and shipping costs which vary depending on delivery option and location. Prices are subject to change at any time prior to acceptance of your order and in case of a change we shall notify you and ask whether you still wish to proceed. Payment for products shall be made by credit card.

Return Policy

When you purchase a license to a Disney PhotoPass photo download, you will be given an opportunity to consent to delivery at the time of purchase. By consenting to delivery, you acknowledge that you have lost the right to cancel and the license purchase fee is non-refundable.

Other Policies

Please review our other policies applicable to the Disney PhotoPass Service posted on this site. These policies also govern your use of the Disney PhotoPass Service.

Updated as of February 2, 2017

The following terms are applicable if you have purchased Memory Maker

Memory Maker is non-refundable (except if purchased as part of a Magic Your Way vacation package) and non-transferable. When purchased as part of a Magic Your Way vacation package, Memory Maker is subject to the cancellation and refund policies of the Magic Your Way vacation package.

A MagicBand may be required to receive certain attraction photos and other digital content. MagicBands are not included with Memory Maker but may be purchased separately.

With the purchase of Memory Maker you will be able to download or unlock photos and other digital content associated with your Disney account that were taken at Walt Disney World Resort by Disney PhotoPass photographers, as well as photos and other digital content taken on select attractions and at select dining locations while your Memory Maker is active (the “Memory Maker Window”). You will also receive a limited license for personal, non-commercial use of the downloaded or unlocked photos and other digital content.

If you have purchased Memory Maker One Day, the Memory Maker Window begins at 6:00 a.m. Eastern Time on (i) the day you use the one-day theme park admission with which Memory Maker is bundled at purchase or (ii) if Memory Maker was purchased separately, the date of the photo selected on the My Disney Experience app or, if applicable, on MyDisneyPhotoPass.com when purchasing Memory Maker or when linking a previously purchased Memory Maker code to your Disney account and ends at 5:59 a.m. Eastern Time on the following day.

If you have purchased standard (30 days) Memory Maker at the advance purchase price, you must wait at least three (3) days after the date Memory Maker was purchased before your Memory Maker Window can begin. After that time, your Memory Maker Window begins at 12:00 a.m. Eastern Time on the date you first download or unlock any Disney PhotoPass photo or other digital content on mydisneyphotopass.com or the My Disney Experience app , and ends on the 30th day following such download or unlock date at 11:59 p.m. Eastern Time. When purchased at the advance purchase price, unexpired photos and other digital content that are in your Disney account prior to the start of your Memory Maker Window are not included in your Memory Maker purchase.

If you have purchased standard (30 days)Memory Maker at the , you do not have a waiting period before your Memory Maker Window can begin. When purchased at the regular price, the Memory Maker Window begins at 12:00 a.m. Eastern Time on the date you first download or unlock any Disney PhotoPass photos or other digital content on mydisneyphotopass.com or the My Disney Experience app, and ends on the 30th day after such unlock or download date at 11:59 p.m. Eastern Time. When purchased at the regular price, your Memory Maker purchase also includes all unexpired photos and other digital content in your account at the time your Memory Maker purchase is linked to your Disney account.

All other photos or other digital content captured outside of your Memory Maker Window must be purchased separately. Certain digital content may not be available for purchase on an individual item basis.

Memory Maker may be linked to only one (1) guest. Only the person who has Memory Maker linked to their Disney account (“Memory Maker Guest”) is entitled to download or unlock the photos and other digital content captured during the Memory Maker Window.

Photos and other digital content taken during the Memory Maker Window must be downloaded before they expire. All photos and other digital content will expire pursuant to the expiration policy at https://mydisneyphotopass.disney.go.com/help-and-support/policies#1. We do not offer options for permanent storing of photos or other digital content. Expired photos and other digital content will be deleted from the system.

The Memory Maker Guest will have the ability to download or unlock unexpired photos and other digital content shared by members of the Memory Maker Guest’s Family & Friends list during their Memory Maker Window. Memory Maker and the ability to download or unlock shared photos and other digital content is intended for the personal use of the Memory Maker Guest only. Downloading or unlocking, or offering to download or unlock, Disney PhotoPass photos or other digital content for the benefit of other guests, including for the benefit of individuals on the Memory Maker Guest’s Family and Friends list, whether or not the Memory Maker Guest solicits or accepts any consideration or remuneration for Disney PhotoPass photos or other digital content, is a violation of these Terms and Conditions and the limited license granted to the Memory Maker Guest. Violations may result in removal of all images associated with the Memory Maker Guest’s account and termination of the Memory Maker Guest’s Disney account. We reserve the right in our sole discretion, including based on usage patterns, to conclude that a Memory Maker Guest is in violation of these Terms and Conditions. Photo sharing benefits are subject to change without notice.

Photos and other digital content sold by or captured for Personalized Storybooks, Wild Africa Trek photos, ESPN Wide World of Sports Gameday Photos Service, Disney Fairy Tale Weddings, Disney Fine Art Photography or Disney Event Group (including but not limited to group and convention photos and family portrait sessions) or by third party operators at the Walt Disney World® Resort are not included in Memory Maker.

Guests who purchase Memory Maker as part of a Magic Your Way vacation package or as an add-on to a Disney Resort hotel reservation must link their Magic Your Way vacation package reservation or Disney Resort hotel reservation to their Disney account. Upon linking their reservation, Memory Maker will automatically be linked to the reservation’s primary guest’s Disney account. Guests who purchase Memory Maker in any other manner must link their Memory Maker Card number or confirmation number to their Disney account in order to use Memory Maker.

Your Memory Maker Card is a RF Device as defined in the “Radio Frequency Cards and MagicBands” section of the MyMagic+ Terms and Conditions found here: https://disneyworld.disney.go.com/park-experience-terms-conditions. Please be aware that all RF Devices linked to your My Disney Experience account, including a Memory Maker Card, can be used to access other entitlements also linked to your account, such as park admission, FastPass+ selections and touch to pay (if available). Please keep all RF Devices safe and secure.

We reserve the right to remove or refuse to post photos or other digital content of poor quality or photos or other digital content with inappropriate or offensive subject matter in our sole discretion.

We are not responsible for missing, lost or damaged photos or other digital content. Registration is required.

Updated as of February 2, 2017

With the purchase of a Gold, Platinum, or Platinum Plus Annual Pass or a Premier Annual Passport (“Qualifying Annual Pass”), you will be entitled to download all photos and other digital content associated with your Disney account that were taken at Walt Disney World Resort (and Disneyland Resort, if applicable) by Disney PhotoPass photographers, as well as photos and other digital content taken on select attractions and at select dining locations while your Qualifying Annual Pass is valid for admission to a Walt Disney World or Disneyland theme park. You will also receive a limited license for personal, non-commercial use of the downloaded photos and other digital content.

A Magic Band may be required to receive certain attraction photos and other digital content.

All photos or other digital content captured before or after the period your Qualifying Annual Pass is valid for admission to a Walt Disney World or Disneyland theme park must be purchased separately. Certain digital content may not be available for purchase on an individual item basis.

Only the person who has the Qualifying Annual Pass linked to their Disney account (“AP Guest”) can download photos or other digital content captured while the AP Guest’s Qualifying Annual Pass is valid for admission to a Walt Disney World or Disneyland theme park.

Photos or other digital content captured while your Qualifying Annual Pass is valid for admission to a Walt Disney World or Disneyland theme park will only be available for download until they expire 365 days after they are captured. We do not offer options for permanent storing of photos or other digital content. Expired photos and other digital content will be deleted from the system.

The AP Guest will have the ability to download any photos and other digital content shared by members of the AP Guest’s Family & Friend list. The Qualifying Annual Pass Disney PhotoPass benefit and the ability to download shared photos and other digital content is intended for the personal use of the AP Guest only. Downloading or offering to download, Disney PhotoPass photos or other digital content for the benefit of other guests, including for the benefit of individuals on the AP Guest’s Family and Friends list, whether or not the AP Guest solicits or accepts any consideration or remuneration for Disney PhotoPass photos or other digital content, is a violation of these Terms and Conditions and the limited license granted to the AP Guest. Violations may result in removal of all images associated with the AP Guest’s account and termination of the AP Guest’s Disney account. We reserve the right in our sole discretion, including based on usage patterns, to conclude that an AP Guest is in violation of these Terms and Conditions. Photo sharing benefits are subject to change without notice.

Photos and other digital content sold by or captured for Personalized Storybooks, Wild Africa Trek photos, ESPN Wide World of Sports Gameday Photos Service, Disney Fairy Tale Weddings, Disney Fine Art Photography or Disney Event Group (including but not limited to group and convention photos and family portrait sessions) or third party operators at Walt Disney World are not included in the Qualifying Annual Pass Disney PhotoPass benefit.

You must link your Qualifying Annual Pass ID number to your Disney account in order to activate the Qualifying Annual Pass Disney PhotoPass benefit.

We reserve the right to remove or refuse to post photos or other digital content of poor quality or photos or other digital content with inappropriate or offensive subject matter in our sole discretion.

We are not responsible for missing, lost or damaged photos or other digital content. Registration is required.

  

Do you Have Disney PhotoPass Photos?

Disney PhotoPass photographers are in the parks, to capture the highlights of your vacation. To add your photos to this page, select how you identified yourself at the photo location and enter the requested information. To share photos with Guests in your group, be sure to add them to your Family and Friends list.

 

Ticket or Pass
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MagicBand*
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Memory Maker
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